Full Time / Perm - Technical support role for critical market data products and ECN services

This position is in NYC NY - midtown

If interested ,please email resume with contact # and salary information ( current and expected )

Job Description
The role is to provide technical support for the wide range of market data products and ECN connectivity 

• The team provide the 2nd/3rd line support for ‘traditional’ Market Data services/products such as Open Bloomberg, Datastream, Reuters Dealing, EBS, Factset and Eikon etc. The team coordinate the packaging & deployment of these applications and will resolve issues that may arise at an individual level, with functionality/access for example, to street wide vendor issues affecting all users etc
• The team are also responsible for the ECN connectivity via Radianz/Fixnetix/Lease line etc. The team members work with the Firewall Team to implement firewall changes, use read-only access to firewall manager/tracker applications to structure firewall requests and to trouble shoot issues.  

Key Responsibilities
Perform daily operational management of market data environment including performance and utilization monitoring, capacity management and problem resolution activities 

• Incident Management: Responsible for efficient resolution of issues to minimize impact to clients including liaising with /coordination of end users, team members, management, vendors etc
• Change Management : Perform activities related to upgrades of existing services, infra etc   
• Liaising with plan/build teams to ensure smooth transition from project to business as usual for new products and processes
• Plan, schedule, test, implement, and document the change activities without impacting/ conflicting with other activities

Essential and Desirable Skills
Able to prioritize workflow and work accurately under pressure
Experience of technical trouble shooting with proven ability to manage high profile/time critical issues

• Excellent knowledge of Market Data/ECN products/Network and firewall technologies. The products set supported includes the products already mentioned above plus direct exchange connectivity, EBS, Bloomberg AEP/MPF, Bloomberg on Blackberry, CQG, Tradeweb, Brokertec, GFI CreditMatch, MarketAxess, Eurex Repo, Espeed etc
• Previous experience of working in a environment with change management structures and processes plus  problem ticketing and resolution systems (knowledge of  ITIL)
• Working knowledge of TCP/IP and Multicast protocol